Refund policy

Returns & Refund Policy

At AtlasBrew, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, items should be returned in their original condition whenever possible, along with all original accessories and packaging. Proof of purchase may be required.

If you're not completely satisfied with your purchase, simply contact us at support@atlasbrew.store within 30 days of delivery. We'll work with you to find the best solution, which may include a replacement, return, partial refund, or full refund depending on the situation.

Please do not send your item back without contacting us first, as returns sent without prior authorization may not be accepted.

How to Start a Return

To request a return, please email us at:

support@atlasbrew.store

If your return request is approved, we'll provide detailed return instructions, including the appropriate return address if applicable.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, or you receive the wrong item, contact us as soon as possible at support@atlasbrew.store. We'll evaluate the issue and work quickly to make it right with a replacement, refund, or another appropriate solution.

Exchanges

If you'd like to exchange an item, please contact us first. The fastest way to receive a replacement is typically to return the original item (if requested) and place a new order once your return has been processed.

Non-Returnable Items

Certain items cannot be returned, including:

  • Gift cards

  • Personalized or custom-made products

  • Perishable goods (where applicable)

  • Hazardous materials, flammable liquids, or gases

If you have any questions about whether your item qualifies for a return, please contact us before sending it back.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification.

To qualify, the item should be returned in its original condition, including all accessories, original packaging, and proof of purchase where applicable.

Refunds

Once we receive and inspect your return, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post your refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@atlasbrew.store.